question

Thomas Janicik avatar image
Thomas Janicik asked Phong Vu commented

Team Messaging API returning error GLP-021 in sandbox env

I keep running into this error with team messaging api calls, even on the api reference page.


Client ID: HavYRdtYRpSbBMBFsEwTog


API Error Message: GLP-021 This API requires the requester to have a Glip profile. You might sign in to the application to create it.




I've tried with different add in apps on my account as well.

rest apideveloper sandbox
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

5 Answers

Yatin Gera avatar image
Yatin Gera Deactivated answered

There was an ongoing issue with the sandbox yesterday and you might have run into the same. The issue has now been fixed
Could you check again and confirm if you are still facing the issue?

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thomas Janicik avatar image
Thomas Janicik answered Yatin Gera Deactivated commented

I checked again this morning and the issue seems to be resolved, thank you!

1 comment
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Yatin Gera avatar image Yatin Gera ♦♦ commented ·

Awesome. Thanks for the confirmation

0 Likes 0 ·
Rezilient Developers avatar image
Rezilient Developers answered Rezilient Developers published

We are currently experiencing this error in Sandbox. The account was created today, is this issue still ongoing?

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

John Coloe avatar image
John Coloe answered Phong Vu commented

The same issue. The app id is NqskunykQYSEA7hk03_ZPQ

1 comment
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image Phong Vu ♦♦ commented ·

What API do you call?

0 Likes 0 ·
Service Account avatar image
Service Account answered Phong Vu commented

I am having the same issue. I have created an APP with JWT authentication and did not find GLIP on the permission drop down. However, the older apps that were created earlier have this permission.

1 comment
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image Phong Vu ♦♦ commented ·

GLIP permission is replaced by the Team Messaging permission. E.g. this API

screen-shot-2022-10-25-at-92514-pm.png

0 Likes 0 ·
screen-shot-2022-10-25-at-92514-pm.png (89.7 KiB)

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys