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Call Recording Group

Tags: call recording

Jul 5, 2022 at 12:41pm • 3 replies • 0 likes

Nelson Chia

Can we group Manager and Members for Call Recording so the managers of each department will only be able to listen to the call recordings for their members.

Nelson Chia on Jul 6, 2022 at 10:49am • 0 likes

Hello Mary,

Thank you for your reply. Our managers are able to listen to the call recording, the problem is, they can listen to all the company users' recording. We want each of the manager to only be able to listen to their department employee's recording.

Not sure if there is a grouping / setting for that in RingCentral

Mary-Community_Moderator on Jul 6, 2022 at 12:58pm • 0 likes

Thanks for clarifying. There is currently no option for this. Feel free to submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

2 Answers

shni answered on Oct 11, 2022 at 11:36pm

@Nelson Chia

I think this is what you are talking about. If it is, please Vote for it.
https://ideas.ringcentral.com/ideas/CUSTCOM-I-6046

Mary-Community_Moderator answered on Jul 6, 2022 at 10:28am

You can create a custom role and limit the permission of what users can access in their call logs. Check the attached screenshot and KB article below.

https://support.ringcentral.com/article/Permissions-List-and-Details.html

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