question

Jim Gann avatar image
Jim Gann asked mary-community-moderator answered

Call Waiting Time

How do I reduce the time a caller waits after selecting the available options to actually reaching us?

hold times
1 |3000

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

If your IVR Prompts are routing to Call Queues, you can check the KB Article below.
https://support.ringcentral.com/article/10518-call-queue-set-up-call-handling-member-availability-hold-times.html

1 |3000

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