What options are there for capturing call performance and quality statistics for ContactCenter agents and phone numbers?
What options are there for capturing call performance and quality statistics for ContactCenter agents and phone numbers?
Hey, @Stephen Knorr To start, there are resources in the Knowledge Base that might bet you started.
https://support.ringcentral.com/article/10941-Analytics-and-Reporting-Tools-RingCentral-Contact-Center.html
Let us know if there is something specific that we can help with to address your needs.
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