question

David Marchat avatar image
David Marchat asked mary-community-moderator answered

Is there a way to change an agent status from "Do not disturb" to "Available" using a DTMF code?

If an agent is locked out of their computer and their Ring Central status is set to "Do not disturb." Is there a mechanism to set their Ring Central status back to available so they can receive phone calls on their physical phone? For example: 3CX allows DTMF codes to set status as away or online.

phone
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

The article below contains the DTMF codes available as of now. You can submit a feature request at https://support.ringcentral.com/new-case.html.

https://support.ringcentral.com/article/901.html

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app