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FYI - RingCentral Desktop Phone App broken in Ventura

Tags: softphone

Aug 2, 2022 at 2:27pm • 5 replies • 0 likes

Erich Jacobs

FYI - The RingCentral Desktop Phone App (which is not the same thing as the RingCentral App), is not yet compatible with MacOS 13 (Ventura). It will quit upon application start with an audio IO error. This has been tested on both Intel and Apple silicon, and both tested with clean builds on Beta 4. Hopefully they will have a new version out by the time of Ventura's release in the fall.

The RingCentral App works fine.

Erich Jacobs on Aug 26, 2022 at 4:22am • 0 likes

FYI - same result with latest Ventura build released August 26 (22A5331f). Tested on both Intel and Apple silicon. Same crash record.

Gregory Yaschuk on Aug 10, 2022 at 5:13am • 0 likes

Hello,

could you please make a test with the latest beta?
beta5.png

Erich Jacobs on Aug 10, 2022 at 6:17am • 0 likes

Same result.

Happy to send full report log upon request.

Gregory Yaschuk on Aug 26, 2022 at 7:14am • 0 likes

Thank you very much.

The issue is fixed in 22.3.1 release.

Gregory Yaschuk on Aug 3, 2022 at 1:31am • 0 likes

We will look at it.

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