How can I return all messages with the same conversation ID

Question

question

James Peragine asked Jul 5, '20 Phong Vu commented Jul 12, '20

How can I return all messages with the same conversation ID

I am attempting to return all messages in an SMS conversation using the API and conversation ID.

This is returning not records even though I am getting the conversation ID directly from the previous API call.

My main call

https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store?dateFrom=2020-02-05&dateTo=2020-07-05&direction=Inbound&distinctConversations=true&messageType=SMS&page=1&perPage=100

Returns

{

"uri": 
                      "https://platform.ringcentral.com/restapi/v1.0/account/179610037/extension/2422870036/message-store/1..." 
                     
"id":
                       1267533910036 
                     
"to":[
                      ... 
                    
] 
                      
"from":{ 
                      ... 
                    
} 
                      
"type": 
                      "SMS" 
                     
"creationTime": 
                      "2020-06-26T23:56:57.000Z" 
                     
"readStatus": 
                      "Read" 
                     
"priority": 
                      "Normal" 
                     
"attachments":[
                      ... 
                    
] 
                      
"direction": 
                      "Inbound" 
                     
"availability": 
                      "Alive" 
                     
"subject": 
                      "For the SBA" 
                     
"messageStatus": 
                      "Received" 
                     
"conversationId":
                       6271905464763260000 
                     
"conversation":{ 
                      ... 
                    
} 
                      
"lastModifiedTime": 
                      "2020-06-28T00:12:27.099Z"

}

When I then try to use the conversation ID to get all messages with this conversation ID it returns no records

https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store?conversationId=6271905464763260000&dateFrom=2020-02-05&dateTo=2020-07-05&direction=Inbound&distinctConversations=true&messageType=SMS&page=1&perPage=100

What am I doing wrong?

rest api sms and text messaging

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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Answer 1 · 2020-07-06T05:16:04Z

Phong Vu answered Jul 6, '20

Don't use the "conversationId": 6271905464763260000. It is deprecated and present only for legacy purpose. Use the "id" in the "conversation" object instead.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2020-07-07T15:31:07Z

James Peragine answered Jul 7, '20 Phong Vu commented Jul 7, '20

Sorry, I should have mentioned that I tried that too and is also returns zero results.

Are you saying that If I use the ID in the conversation object as an argument in the API call for Conversation ID I should return the records from that conversation? It also returns zero record results.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Jul 07, 2020 at 04:57 PM

Can you remove the "direction=Inbound&distinctConversations=true" from the query?

0 ·

Answer 3 · 2020-07-12T16:26:55Z

James Peragine answered Jul 12, '20 Phong Vu commented Jul 12, '20

That also returns no records

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Jul 12, 2020 at 07:36 PM

It works normally for me so I am not sure how what is going on with your code or account. You can create a support ticket so the developer support team can have a deeper look at your problem.

0 ·

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