For the last few weeks I have been unable to receive any faxes from # 848.444.9801. I receive from everyone else & I am able to send to # 848.444.9801. I was receiving from them prior to a few weeks ago with no problem. They have called their software people & internet. Everything is good on their end. Please advise. Thank you.
Is this related to a Fax application you have developed? Or are you using the RC app to send/receive faxes?
I am using RC thru chrome. Fax is being sent from fax machine. As stated though I am having no problem with any other faxes.
Hi! Please submit a ticket for your issue at https://support.ringcentral.com/new-case.html.
We were having trouble receiving faxes from certain vendors/customers. RC support said problem was on senders end, but come to find out they were being blocked as Robocalls by RC for us. To see if this is true for you, log into RC desktop app under the extension that is assigned the Main Company Fax # and look under calls. If you see "Suspected Robocall" a bunch of times from the sender's fax # this is your problem. To fix (as of Oct. 2023 hopefully - we'll see) had to disable robocall blocking under Users>users with extensions>click main company admin user>Phone>Blocked Calls>Robocalls>Block option... Change this to "Ring devices and apps" from "Play message and disconnect." Hope this helps! We were getting the runaround from everyone and it was a real pain.
8 People are following this question.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app
