question

Rob asked Aug 16, '22 Rob commented Aug 19, '22

2 headsets - how to disable/make one preferred?

I have a Plantronics headset and Jabra speakerphone attached to my PC (W11)

Ringcentral keeps defaulting to the Jabra. In fact I never use the Jabra with RC (desktop application), so I want to either disable it completely, or at least make the Plantronics headset the default.

I have tried downloading each of the "apps" for the devices seperately, and also together. Nothing I do persuades RC that the Jabra isn't the main device. It always shows the Jabra as connected and active and the Plantronics as connected and not active.

This is possibly an interaction with Teams which I also use, and use both headsets for.

How can I just remove/disable the Jabra from RC?

thanks

ringcentral app

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mary-community-moderator ♦♦ commented · Aug 16, 2022 at 08:41 PM

May I know what happens when you turn off the Jabra? Does your Plantronics not automatically connect?

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Rob commented · Aug 17, 2022 at 08:45 AM

Hi,

Here's with both plugged in:

And here is when I remove the Jabra from the USB

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1660725903583.png (20.0 KiB)

1660725934148.png (18.4 KiB)

mary-community-moderator ♦♦ Rob commented · Aug 18, 2022 at 05:20 PM

Are you using Windows or MAC?

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mary-community-moderator ♦♦ mary-community-moderator ♦♦ commented · Aug 18, 2022 at 05:24 PM

Sorry, I see you're using Windows. Would you please try to turn off the Headset controls in the app? Check if your Plantronics will work.

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