question

Ed Shahmirzadi avatar image
Ed Shahmirzadi asked Bruce Lytle answered

DTMF not recognized

Often, when on a call made by the RC app on a PC, and trying to make choices by pressing the number keys, some of the DTMF tones generated by the RingCentral app are not recognized. Perhaps their duration are too short, or the frequency is not quite right? This is a very annoying problem, and forces one to hang up and use a cell phone to make the call and enter the information using DTMF.

phone
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Bruce Lytle avatar image
Bruce Lytle answered

We are having the same issue in Classic and UserHub. No fix just hang up and dial again. NOT the script in Studio. Not the POC. Having the issue on many Scripts and POC.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app