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Perry Toone avatar image
Perry Toone asked Lynn Richard commented

Contacting Ring Central support

Does anyone know how to contact RingCentral support?

The phone system at Ring Central and chat seems broken.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Perry Toone, you may submit a ticket https://support.ringcentral.com/new-case.html, and they will get back to you within the day.

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Perry Toone avatar image Perry Toone mary-community-moderator ♦♦ commented ·

Thanks, it says there is phone and live chat support but it seems to go nowhere.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Perry Toone commented ·

Please let me know what happens when you call and any error message when initiating the chat option.

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Lynn Richard avatar image Lynn Richard commented ·

I have the same problem. The chat robot goes round and round and tells me to ask for Live Agent but when I do then tells me that I only get self service support despite paying for a Standard Plan that says 24/7 support - unlimited live chat support on the pricing page.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Lynn Richard commented ·

Hi @Lynn Richard. Sorry for what happened. I see that you have an open ticket. Let me know if you need help following up.

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