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Microsoft Teams

Tags: ringcentral app

Sep 22, 2022 at 10:55am • 1 replies • 0 likes

Rich Schweikart

Our organization heavily uses Microsoft Teams for calls/meetings. We are in the process of moving to Ringcentral using the Ringcentral App on the same computer as Microsoft Teams. When someone is on a Microsoft Teams call/meeting and receive a Ringcentral call and answers it, the other people on the Teams call/meeting hear the Ringcentral user’s side of the Ringcentral call conversation. It doesn’t put the Microsoft Teams call on hold. How do we get this to not happen?

Nikki Aragon on Sep 22, 2022 at 12:08pm • 0 likes

Following this. We just recently started using Ring Central for our phone system and we use Teams for meetings. If someone is in a Teams meeting, but needs to take a call on Ring Central, we need to know how to switch the audio from Teams to Ring Central without getting disconnected from the Teams meeting.

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