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What is the difference between a Softphone and a Direct Number

Tags: phone numbers

Oct 5, 2022 at 12:57pm • 1 replies • 0 likes

Edward Bordon

What is the difference between a Softphone and a Direct Number under Phone System > All Numbers?

1 Answer

Mary-Community_Moderator answered on Oct 5, 2022 at 1:07pm

A direct number is a phone number assigned to an extension to reach it directly, while a softphone or a DigitalLine is a phone number given to an end-point device such as a desk phone or a RingCentral softphone. Its primary function is for a user to have the unlimited ability to make and receive calls.

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