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Luke Hayes avatar image
Luke Hayes asked mary-community-moderator commented

Pulse not working

Pulse does not seem to work for me. Set up correctly but no notifications come through to glip. Any advice would be appreciated.

contact center
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hello @Luke Hayes, did you install the app from https://www.ringcentral.com/apps/pulse?

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Luke Hayes avatar image Luke Hayes mary-community-moderator ♦♦ commented ·

Hi Mary. I'm just using pulse through the browser via a link sent by your contact center team. Does the app need to be installed also?

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mary-community-moderator avatar image mary-community-moderator ♦♦ Luke Hayes commented ·

You may check the KB article below on how to enable account to use RingCentral Pulse for Contact Center.
https://support.ringcentral.com/article/10772-Pulse-Enable-account-to-use-Pulse-RingCentral-Contact-Center.html

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