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API to receive & interpret DTMF tones
Tags: sdk
Jun 16, 2018 at 4:58am   •   4 replies  •  0 likes

We manage a field sales force. I'd like them to dial in at the end of the shift and press codes to indicate the tasks they have completed. Each task code would be 3 digits followed by the hash key. A shift might have as many as 6 tasks completed. That would mean 24 key presses.

I'd like the API to convert the DTMF tones to ASCII characters and send us the message content via any means (url, get/post, include in call log - it can be an email or text msg for all I care, just so long as we can interpret it) so we can handle it all with software from there. Is that feature available? If not, when will it become available?

4 Answers
answered on Oct 30, 2019 at 9:12am  

answered on Oct 30, 2019 at 3:08am  

Do have DTMF api now? Couldn't find it from RC api docs.

Could someone check and update?


answered on Jun 18, 2018 at 11:15am  
Hi Jim,

We don't have this capability right now. The only way to do it may be to use WebRTC and capture the the DTMF via a JS hook.

As for a general feature, this is something that we are looking at and have an interest in building but don't have a specific date to provide yet.



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