I am able to send SMS using sandbox number "+16282312108" but not able to send SMS using production number "+1 (XXX) YYY-8004". When I try to send it shows
Please help, I am a premium customer of MVP.
I am also receiving this error with my sandbox account.
{ "errorCode": "FeatureNotAvailable", "message": "The requested feature is not available", "errors": [ { "errorCode": "MSG-242", "message": "The requested feature is not available" } ]}
Can you please clearly outline the steps that must be taken to enable sending SMS. My sandbox number is +14372538950.
Because the sandbox environment does not support A2P SMS at all if that API call was the /a2p/batches endpoint.
I see the number was not enabled for SMS. I enabled it but not sure if it's enough for now. Try again and let me know.
Could you help me to enable this number for the same issue please
+18443267900
Please don't ride on an old thread, particularly it has been answered because of the following reasons:
1. It sends unnecessary notification to all developers in the thread
2. It's hard to find the new comment within an old thread
Always post a new question and if you want to refer to a related old thread in your question, copy the URL of the old thread and paste it in your question.
Thank you for enabling SMS, it is working now. Why wasn't this enabled by default. Is this something I could have done myself? If so, can you please provide the steps to enable this?
EDITTED:
There are numbers in the pool that are not provisioned for SMS. And when you create a new sandbox, the system just picks a number and assign to the newly created account and your sandbox got that kind number.
This really should be included in the documentation with clear steps for how to resolve it. For a very simple use-case (i.e. sending an SMS) which I've done in the past, setting up the app this time, I spent hours trying to debug an issue that I now see I had no way to resolve without reaching out to you. This is not fair to future developers. Please include a caution in the docs
Hi Phong,
I'm not using the A2P SMS endpoint. I'm using the Send SMS endpoint. As referenced here:
https://developers.ringcentral.com/api-reference/SMS/createSMSMessage
Can you please provide the steps I need to take to fix this issue.
First of all, I masked your company production number in your question.
Having a look at your account, I see the number is the main company number and it has been provisioned for A2P SMS. This means that you cannot send SMS messages from that number using the /sms endpoint. Instead, you have to use the /a2p/batches endpoint. Also, since it is the main company number, the user who is set to handle calls to that number in your IVR settings is the number owner. And in your case, it is you I guess.
Make sure that your app has the A2PSMS permission.
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