question

Richard Cicero avatar image
Richard Cicero asked mary-community-moderator commented

I have several users unable to start a meeting. See the error.

screenshot-2022-10-26-113646.pngError when starting or Scheduling a meeting

Sorry, something went wrong on our end and we weren't able to start the meeting. Try again later.

meetings
screenshot-2022-10-26-113646.png (11.6 KiB)
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Richard Cicero; there is currently no report of an outage regarding this. Kindly submit a ticket to Tech Support for investigation.

https://support.ringcentral.com/new-case.html

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Richard Cicero avatar image Richard Cicero commented ·

Yesterday, there was an error on the Submit a ticket page. It kept telling me to reload the ticket page. This morning I was able to submit the ticket. I cannot start a meeting from my phone either. I have attempted to do so from different physical networks, ruling out firewall issues.

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Erin Terry avatar image Erin Terry commented ·

@Richard Cicero did you ever figure out what was going on with this error message? I am getting the same error message on two different laptops I have tried installing RC on. It works fine on an ipad, but unable to start or join a meeting on laptop. Any thoughts?


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mary-community-moderator avatar image mary-community-moderator ♦♦ Erin Terry commented ·

Hi @Erin Terry, we have no reported outage regarding this. Please submit a ticket so they can check this.
https://support.ringcentral.com/new-case.html

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