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Can't log into RC App

Tags: developer sandbox

Oct 28, 2022 at 3:10am • 3 replies • 0 likes

Richard Garel-Jones

I've created a sandbox account, downloaded the latest RC app to my PC but can't log in using any of the user creds created. I've read about switching the app to sandbox mode using ctrl + F2 but nothing pops up when I try that. Any ideas?

3 Answers

Richard Garel-Jones answered on Oct 31, 2022 at 5:15am

@Phong Vu Please can you also help confirming an emergency address. If I try and dial out here https://app.devtest.ringcentral.com/ it asks for an emergency address and whatever I enter presents an error in a banner at the top of the window.

Phong Vu on Oct 31, 2022 at 7:27am • 0 likes

Hi Richard,

That is a known issue and the team is working on fixing it. Meanwhile, please use this workaround solution to make call from the RC app.

https://community.ringcentral.com/questions/110491/making-calls-between-different-sandbox-accounts.html

Phong Vu answered on Oct 28, 2022 at 4:39pm

RC app for sandbox is https://app.devtest.ringcentral.com

The instruction to switch between production and sandbox mode is for the RingCentral soft phone. Shown on the right-hand side column on this page.

Richard Garel-Jones answered on Oct 28, 2022 at 3:43am

I've downloaded what looks like an old RC client from their app store and ctrl f2 works. So, is there another command / way to log into the latest RC client for a sandbox account?

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