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911 software integration

Tags: integrations

Nov 5, 2022 at 12:43pm • 2 replies • 0 likes

Kristian Acosta

Hi.

I will need to ingrate Viper and Vesta software with Ring Central.

Any documentation that you can share about this.

2 Answers

Phong Vu answered on Nov 7, 2022 at 7:38am

Can you explain in more details what exactly you want to integrate into Viper and Vesta? If you are thinking of becoming an ISV partner with RingCentral, you can start from here.

Kristian Acosta answered on Nov 7, 2022 at 8:34am

The customer decided to migrate from an old PBX to the cloud with Ring Central.

I did the new configuration of a client. As part of the migration, the customer will port the DID numbers to Ring Central.

The client has some numbers with the service provider, which are the numbers that direct the emergency calls to this software dispatch for 911 calls.

Currently, the 911 software requires the configuration with the ISP and the client through an IP address that communicates between the two platforms or that communicates through a SIP trunk.

Since Ring Central is a cloud software. In this case, how could Ring Central be configured if we do not have an IP or a SIP trunk?

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