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SMS ANALYTICS

Tags: sms and text messaging

Nov 9, 2022 at 5:59am • 3 replies • 0 likes

Tim Mcmillon

HERE WE ARE NOVEMBER 2022 AND STILL NO SMS ANALYTICS. WE ALL PAY OUR BILLS TO RING CENTRAL BUT WHY ARE THEY DRAGGING THEIR FEET ON THIS. KEEP COLLECTING THAT MONEY MONTHLY THOUGH.

3 Answers

Nader Barghouthi answered on Sep 14, 2023 at 4:52am

did the Developers even finish or almost getting the SMS analytics portion done? this is needed for our business greatly!!!

Phong Vu on Sep 14, 2023 at 6:48am • 0 likes

What metrics do you really need? Check out this app, login with a super admin user and click the Analytics icon to see if those metrics are useful for you.

As for the SMS analytics development, I have no insight over it. You should post the question in the User community.

Susan Pieroni answered on Feb 20, 2023 at 12:45pm

Can you be more specific as to an eta when this will be available? I have several managers that want weekly reports on the texting volume for each of their staff members. Going through the download process and having to filter the spreadsheet for 30 managers has become unfeasible at this point.

Gurpreet Singh answered on Nov 9, 2022 at 9:07am

Hello Tim

We don't have aggregated deliverability analytics for SMS yet, and it's on the roadmap for next year.

However we do have SMS usage reporting available for last 4+ months. It will provide all SMS usage across the account(and all its users) with details on sender, receiver, message segments, cost, etc. It can be viewed online as well as exported as CSV too. It's available to super admin role under Service Web(https://service.ringcentral.com/) -> Billing -> General Usage -> View Log (under Included SMS usage).

Regards

Gurpreet Singh

GPM, Platform Products, RingCentral Inc.

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