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Zoho CRM Ring Central Widget doesn't show when you receive a call

Tags: developer sandbox

Nov 16, 2022 at 11:36am • 2 replies • 0 likes

Tyler Ehrig

Hello everyone, I have this problem and I don't know how to solve it, the thing is that I made a widget with Ring Central for zoho CRM, I made it based on the official Zoho documentation: https://www.zoho.com/developer/help/extensions/ringcentral-widget.html

And it works fine, I can make calls and I can even put notes finishing them.

The problem is that when someone calls me, it doesn't appear, it doesn't show a message or a warning to answer the person

.How could I do so that when someone calls me, Zoho shows me that someone is calling me and allows me to answer or not?

Mary-Community_Moderator on Nov 17, 2022 at 8:31am • 1 likes

Hi @Tyler Ehrig, I'm asking around from Integrations Team regarding this.

1 Answer

Samyukta Bharadwaj answered on Nov 21, 2022 at 5:00pm

Hi @Tyler Ehrig, please reach out to Zoho for this, since they have built an integration with us, Zoho will then reach out to us if they need further support from our end.

Feel free to submit a ticket here https://developers.ringcentral.com/support/create-case for further assistance.

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