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Unable to log in to https://app.devtest.ringcentral.com

Tags: developer sandbox

Nov 17, 2022 at 1:39pm • 2 replies • 0 likes

Brad Gold

When I click Sign In for the page https://app.devtest.ringcentral.com/login it spins for a while, then finally lets me enter my credentials. Then it tries to load the page, but keeps spinning again.

I checked the Network log and it is getting a 404 error loading app.config.js with the following details:

Code: NoSuchKey
Message: The specified key does not exist.
Key: release/static/app.config.js
RequestId: KJAEC9BVW2DBRPCW
HostId: 3vd0dOqSIZsllVjNvHH56rxrPjKPo6zU3OWTrzEwRafNK9XgbtJmWfk6KaePKFeMWRk4swiyvzo=

2 Answers

Brad Gold answered on Nov 17, 2022 at 2:24pm

I was using Firefox and could not get it to work at all. I tried Chrome and it failed the first time, but the second attempt seems to work.

Phong Vu answered on Nov 17, 2022 at 1:47pm

Can you clear your browser cookies and caches and retry?

I can login and so far no others report of such a problem today.

Brad Gold answered on Nov 17, 2022 at 1:52pm

I think it is something to do with being in Australia. I used a VPN to set my location to USA and it seems to work now.

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