question

Thomas Janicik avatar image
Thomas Janicik asked Phong Vu answered

Launching app in sandbox redirects to https://app.ops.ringcentral.com/login?authorizationError=OAU-222

Not sure what's going on, I get redirected every time I try to launch an app from the developer console. I'm able to navigate to the admin home page, but not launch the app. Looks like the error message for that code is for account not found?


I have tried logging out and clearing all cookies and browser temp files etc.


Please let me know if there's any more info I can provide.

developer sandbox
2 comments
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Can you share a screenshot where you launch the app from? Is it under the Sandbox Accounts option?

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Thomas Janicik avatar image Thomas Janicik Phong Vu ♦♦ commented ·

1669674382365.pngI encounter the error after clicking here.

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1669674382365.png (58.2 KiB)

1 Answer

Phong Vu avatar image
Phong Vu answered

Thank you so much for reporting the issue. It is a misconfiguration in the redirect from that link. I will report this to the team for fixing it.

Meanwhile, please go directly to the app by using this URL link https://app.devtest.ringcentral.com

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys