Phones/Chat down ... It says our line has been disconnected. Our chat isn't working either. Anyone?
Can you please provide us with an update? The status page has been stagnant for quite some time.
WE'RE BACK!!! Phones and chat!
Mary the Moderator (above) may have an update ...
It will work if you had not changed your status or logged out prior to the issue.
I have some users that are still saying offline and cannot change their status so why is the status showing all green?
Also, please be transparent as to what caused/is causing the issue.
We appear to be back up, and status page all green now. Where can we find the outage/incident history, root cause, etc? Thank you!
I can't get into the app at all. It won't show my presence and keeps me in Offline status. Any ETA on a fix? Status page only shows messaging is affected, but it's the entire app for my store
It's a known outtage they're working on! They have a pinned message. You can check the status at status.ringcentral.com yet it's not the same status for everyone apparently, depending on the area you're in.
We think all our calls are coming thru but shows "offline".
The status page also says the issues is specific to messaging. We have users that can't even log into the app and those that are logged in are not able to change their status to available. In this respect our phones are down for inbound calls that ring into our call center.
No, ours just say "offline" and when we try to click "available", it says "Something went wrong on our end, try again later."
When you call your number, what does it do? Does it ring or a dead line
Yes! Ours are as well.
Me too
Does it say your line is disconnected?
Hi, the app login issues and inability to send and receive messages have been resolved. The login issue would have kept you from being able to make phone calls that time as well since you weren't logged into the system. Please restart your app, and if the problem still exists, please submit a ticket to Tech Support at https://support.ringcentral.com/new-case.html
Hi Everyone,
This is a known outage, and the RingCentral Operations teams are investigating the issue and will provide updates. You may check more information regarding this at https://status.ringcentral.com/.
The status page hasn't been updated in over an hour. When can we expect service to be restored? We are getting complaints from our customers.
@Mary-Community_Moderator The RC status page is inaccurate. It says the calling status is active when in fact it has been down for over an hour at least.
@Mary-Community_Moderator The RC status page is inaccurate. It says the calling status is active when in fact it has been down for over an hour at least.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
