If someone is a member of a call queue and they forward their line (not the call queue (mainline) number), does a call that comes to the call queue that they're a member of get forwarded to them as well?
Thanks!
Call Queue Members and Forwarding
It should not forward to the call queue members since it's a direct forwarding.
But would the call that comes into the call queue, forward to that person that set up their own forward on their line?
So: Call to Queue ----> Call Queue members line rings as member of queue ------> forwards to their mobile phone
One thing to note, most of our users utilize a physical desk phone and not the RC App.
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