question

OK TAXI 101 avatar image
OK TAXI 101 asked OK TAXI 101 answered

Webhook supscription events not received

Today I'm not receiving webhooks notifications about account presence on Sandbox enviroment.

How can I know if the service is working properly?. I receive the subscription status "Active" when calling https://platform.devtest.ringcentral.com/restapi/v1.0/subscription

It is the first time that I have this troubleshoot. I have tried to create new credentials but the problem persist.

*Update:
If I subscribe to /restapi/v1.0/account/{accountId}/extension/{extensionId}/presence/dnd
I do receive the webhooks events of DND.

But I want to subscribe to all presence events of all account extensions

developer sandboxwebhookspresence
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Phong Vu avatar image Phong Vu ♦♦ commented ·

What is the exact event that does not work? How many user do you have in your sandbox account?

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OK TAXI 101 avatar image OK TAXI 101 Phong Vu ♦♦ commented ·

I do not receive any event after success subscription, we have 4 users on sandbox. I have tried to generate events on all users but still no webhooks are received.

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Phong Vu avatar image Phong Vu ♦♦ OK TAXI 101 commented ·

I was asking which event type?

Instead of this company event

/restapi/v1.0/account/{accountId}/presence

Can you specify 4 separate extension events like this and check

/restapi/v1.0/account/~/extension/{extensionId1}/presence
/restapi/v1.0/account/~/extension/{extensionId2}/presence
/restapi/v1.0/account/~/extension/{extensionId3}/presence
/restapi/v1.0/account/~/extension/{extensionId4}/presence
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1 Answer

OK TAXI 101 avatar image
OK TAXI 101 answered

It seems to be working today with

  1. /restapi/v1.0/account/{
                        accountId}/presence

I really don't know what may be the cause this trouble yesterday.

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