question

ditto10469 avatar image
ditto10469 asked alex-xiu9301 answered

MAJOR Notification issues on Glip App. Some conversations in random groups would mute themselves with no reason.!!!!

Few Most recent notification issues with Glip App. Some conversations in random groups would mute themselves with no reason. After mute is removed, few hours later it would mute itself again. Notifications comes on and off unexpectedly. Phone resets, app removal and re-installation would not help. All settings are showing full allowance of app notifications. Looks like developer's technical issues with no support on how to address. Technical support is no help, called them, they asked me to send an email. Sent them an email, 3 weeks later they answered the mail and asked to explain the issue again???

softphone
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1 Answer

alex-xiu9301 avatar image
alex-xiu9301 answered

Dear Ditto,

Im Alex from Glip team and want to follow up with you for Glip Mobile notification issues.

1) Could you provide more info about which exact conversations occurred this problem? When did it happen last time and does it still happen frequently now?

2) Could you send your device log by the steps in the end of this reply?

We would like to dive into the problem and get you back the sooner the better.

Looking forwarding to getting your reply. 


Steps to send device log:

==== 

Android: 

1. Tap the hamburger menu in the top left corner 

2. Tap Setting at the end of the menu 

3. Tap About at the end the Setting screen 

4. Tap Send Feedback 

5. Choose the proper email client(e.g. Mail, Gmail etc) to send the log to glip.mobile.feedback@ringcentral.com .

  

iOS: 

1. Click Headshot in home screen 

2. In the next screen, scroll down to bottom and click About

3. Click 'Send Feedback' 

4. Click Send to glip.mobile.feedback@ringcentral.com and leave your description if needed. 


Regards, 

- Alex from Glip Team
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