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adnan10671 avatar image
adnan10671 asked John Wang answered

Send and trace faxes through unique document ID

When sending faxes using API, is it possible to trace the faxes through unique document id instead of fax number?

fax
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John Wang answered
You can trace fax messages using the 'messageId'.

When you send a fax using the API, the response will contain the 'messageId'. You can also look this up in the 'message-store' or 'call-log' APIs.

Then you can use the 'messageId' to associate the message in the 'message-store' and 'call-log' endpoints. The message store entry includes information on the canonical message while the call log record includes information on a specific transmission attempt. The call log entry has a 'message' property with both ' message.id' and 'message.url' properties for cross referencing.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys