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Issue while using ISync Token For Company CallLogs Sync

Tags: call logs, out of sync

Jan 30, 2023 at 9:14am • 1 replies • 0 likes

Bijay Lama

I am using company call logs sync api to get all the callLogs and storing them in a table. Sometimes I am getting exception because the table schema requires every session Id to be unique but callLog of same session Id is being retrieved occasionally. I am using latest Isync token for every api call.

1 Answer

Phong Vu answered on Jan 30, 2023 at 11:35am

Session id is a unique id for each call record.

There are some scenario where a call record is updated several times and the sync is just updating the same record. You can just update the row if the session id is existing in the table.

If you suspect that the data is not an update data, please open a dev support ticket and provide the data so someone can investigate it.

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