Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.
Looking into this concern - hang tough while I connect with the appropriate teams.
@Compassionate Heart Can you tell me if this is the first time campaign creation/submission or and update/resubmission?
I had this happen to me as well with the first submission and then again on the second as I did not know what this was. I was charged twice for this. Will the charges be reversed since it's an issue on your end?
@Sarah Schwartz Do you see the charges on your credit card?
Just want to make sure I understand what is happening so I can escalate.
Hey, all! This issue should be resolved now.
However, if you submitted and found that your submissions created multiple fee charges, please reach out to my team directly so we can make sure to refund those charges.
Community.Support@RingCentral.com
Yes, I was charged 3 times. I will email this info to your team, too. Thank you!!!
We have identified an issue with the API and are working to correct it. Please do not submit. I'll share an update when the problem has been resolved.
@David Batista Were you charged for multiple fees? Just want to make sure we're on the same page with each individual customer.
I just received the same on my first submission attempt. I'll wait for your word before I try again.
Yes, thank you, @timothy-m
I'll use this thread to update you when I hear back.
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