Once a customer opts into receiving texts, do we have to include an opt-out option & help option into every SINGLE text we send to that customer? If so, does RingCentral MVP have an SMS template so we can easily add our opt-out & help messages to every text we send, or are we responsible to add this info ourselves?
@Dion Hughes Normally, I would recommend using free tools for automating responses, available at https://workflow.labs.ringcentral.com/. Popular services like Beetexting and Textel are available for your convenience.
But if you are using a third party, I would maybe check with them?
These would be RingCentral texts only. I won't be using the 3rd party for these texts.
Okay - well, those tools may be worth looking into.
Let me know if I can help further.
So would we be responsible to have this info included in every single email then?
No, consent isn't required via SMS, but rather through the following methods:
For conversational messages:
Recipient sends you a message first
For informational messages (and conversational):
Verbally asking recipient if they would like to receive messages
Clicking a button on a mobile webpage
For promotional messages (and above):
Entering a telephone number through a website
Turning on SMS notifications via a website preferences panel
Responding to an ask, or asking to be sent SMS via email
Sending a message from the Consumer’s mobile device that contains an advertising keyword
Signing up at a point-of-sale (POS) or other Message Sender on-site location
Opting-in over the phone using interactive voice response (IVR) technology
Does this help?
Also, you can review the CTIA document linked HERE for official best practices.
This really illustrates the absurdity of the TCR Campaign rejections. We literally do exactly this..."verbally ask customers, while on the phone with them, if it's okay for us to text them follow up info", and they say "yes, in fact I'd rather you text me than call me". Yet, that's "not enough" "prove" to the TCR campaign application, that you are gathering consent. How can anyone possibly prove the result of a verbal conversation with a customer? Shall I patch this mysterious "3rd party TCR verifier" thru as the 3rd party on my next call with a customer, so they can see that this ain't rocket science, and that the customer not only ASKED, but PREFERS that we text them? Maybe then they'll approve our TCR application.
@Brian I acknowledge that it's frustrating, but you simply need to share that process in the registration.
If I can help or you have further questions, I'm glad to assist. Please post here or shoot an email at Community.Support@RingCentral.com
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