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Did not receive some webhooks in production env

Tags: webhooks

Mar 13, 2023 at 9:33am • 4 replies • 0 likes

18551_r

We have a RingCentral Voice integration and did not receive the webhook for a user who made a call to a phone number and then conferenced a 3rd person on the call. Can we please get some help debugging this?

We have raised multiple cases with RingCentral support and no one is responding.

Phong Vu on Mar 13, 2023 at 9:42am • 0 likes

What RingCentral support channel did you contact?

3 Answers

18551_r answered on Mar 13, 2023 at 10:05am

The reference number for your help ticket is 5002H00001TqYCNQA3.

Your RingCentral Support Case Was Updated – Case #17807981

I had created 2 cases and both disappeared from my portal this morning. There is an email assigned on the case and I am able to get a response on that rep as well

Phong Vu on Mar 13, 2023 at 11:40am • 0 likes

I checked with the support team and they said that they updated the case this morning. Please check and move on with that support ticket as it is the right channel to get support for this particular issue.

18551_r answered on Mar 13, 2023 at 11:57am

yes they responded after your initial response here.

18551_r answered on Mar 13, 2023 at 10:03am

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