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Unable to disable user

Tags: admin portal

Mar 14, 2023 at 5:52am • 1 replies • 0 likes

Jordan Kalber

Hello, I am having an issue where I am unable to Disable a user. We just had someone leave the company recently and I need to re-purpose their number and assigned to a new hire coming onboard. Typically, what I do is Disable the user then Delete the user and put the number back into the Number Inventory. When I try to Disable the use in question, I receive an error message that says "Some users cannot be Disabled. You need to only select users that are in Enabled state".

Any help would be greatly appreciated. I've submitted a web case but support is non-existent.

Mary-Community_Moderator on Mar 14, 2023 at 7:07am • 0 likes

Hi Jordan, is there a delete option? If yes, you can click it, and the number will automatically move to unassigned numbers.

Jordan Kalber on Mar 14, 2023 at 7:08am • 0 likes

Hello, of course there is a Delete option. However, you can't delete a number unless it's in a Disabled state.

Mary-Community_Moderator on Mar 14, 2023 at 7:30am • 0 likes

Can you please send me the details of that user so I can check? Send it to community.support@ringcentral.com. Thank you!

Jordan Kalber on Mar 14, 2023 at 7:33am • 0 likes

Hey Mary, unfortunately I couldn't wait any longer so what I did was I just adjusted the current user details for our new hire. This is a task because I then have to log into the account to delete the old voicemails, text messages etc. from the previous employee.

Mary-Community_Moderator on Mar 14, 2023 at 7:37am • 0 likes

Sorry that you have to do all that work! You can still send me the details so I can take a look.

Jordan Kalber on Mar 14, 2023 at 7:49am • 1 likes

Alright I just sent you an email with full details.

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