question

michael-arndt1083 avatar image
michael-arndt1083 asked John Wang answered

Team management of SMS messages?

RC doesn't seem to have a system for assigning and tracking SMS messaging in a team environment. Frontapp.com offers something like this that works with Twillo and it's very effective. Does anyone know if there's anything like this that works with Ringcentral?


If this doesn't exist in some form what would a non-developer such as myself do to try and get this created? I would like to look at hiring someone to develop an integration between Ringcentral and Frontapp if possible.

sms and text messaging
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John Wang answered
RingCentral doesn't have something like this out of the box. Since FrontApp supports 8 channels + custom out of the box, it may be useful to reach out and ask FrontApp to build this.

If FrontApp doesn't build this, I took a quick look at the FrontApp APIs ( https://frontapp.com/api) and it seems like it may be possible to create a Custom Channel. You can reach out to our Professional Services team for assistance:

https://developer.ringcentral.com/support/services.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys