Hello. My company provides support for another company who utilizes the desktop Ring app. I have one user in particular who has a very annoying issue the last several weeks. Every few days, she will get a message in the app which states that access to her microphone is blocked. Here's what I've tried to fix it:
Windows settings permit the mic to use Ring.
I ran BIOS and Windows updates.
I had her try both internal and external mics.
I uninstalled and reinstalled Ring.
I ran chkdsk and sfc /scannow.
I changed the default mic. It just seems to be different versions of the same mic though.
Checked device manager to make sure mic drivers were up to date. I disabled and re-enabled it to no avail.
I contacted Ring support who suggested a list of approved headphones. However, other folks in the company use headphones not on the list so this isn't it. The Ring support ticket is 18000696. I haven't heard from them in quite some time.
Can someone at Ring help here? I'm running out of patience. Thank you.
