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Sandbox call recording not working

Tags: call recording, developer sandbox, graduation

Apr 30, 2023 at 4:21pm • 3 replies • 0 likes

Steve Corkery

Hi,

I am trying to test the call recording download api for a private app (client id: 2VAXIqi2Qny9Qavvq5Twcw)

If I make a test call and answer it in https://app.devtest.ringcentral.com/ then press record I get this error:

There are no options in https://service.devtest.ringcentral.com/application/company/autoReceptionist/generalSettings to enable on-demand call recording.

Also, Ctrl-F2 does not allow me to switch to sandbox mode in the RingCentral desktop client.

Without call recordings I cannot satisfy one of the gradualtion requirements.

We are UK based.

Thanks

3 Answers

Steve Corkery answered on May 2, 2023 at 6:17am

Thank you.

Steve Corkery answered on May 1, 2023 at 11:37pm

Hi Phong,

Yes please, that would be great.

Thanks,

Steve

Phong Vu on May 2, 2023 at 6:11am • 0 likes

Done. Remember to change the app credentials for production in your code.

Phong Vu answered on May 1, 2023 at 6:56am

Due to some local regulation restriction, call recording is not support on sandbox in Europe. I see that you have exercised all other app permissions successfully except the Read Call Recording permission. I can help you manually move the app to production when you want. Please let me know.

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