question

Shon David avatar image
Shon David asked mary-community-moderator commented

Wrong Passcode error when attempt to download meeting recording

Screenshot 2023-05-02 at 9.56.04 am.pngHi,

I've saved my meeting recordings on the Ring Central cloud and when attempt to download, I'm getting a Wrong Passcode error.

Any idea what I could be missing ?

meetings
screenshot-2023-05-02-at-95604-am.png (75.5 KiB)
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Shon David, is your issue still unresolved?

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Shon David avatar image Shon David mary-community-moderator ♦♦ commented ·

Hi @Mary-Community_Moderator, yes it has. Not sure how though.. after a few hours I was able to download the recording. Thanks.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Shon David commented ·

Thanks for the update, @Shon David. Please submit a ticket if you encounter an issue again.

https://support.ringcentral.com/new-case.html

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