question

Bruce Tsai avatar image
Bruce Tsai asked mary-community-moderator commented

A free user can't log in on iOS mobile app, but can log in on desktop and web app.

My friends' account xxx@gmail.com can't log in with the mobile app, but can log in on the desktop app and web. It shows some error messages:

Sorry, access to this account is disabled. Please contact your company admin. If you are the company admin, call support at +1 (888) 8984591.

But she doesn't have the company admin. She is a free user.

How can she resolve this problem??

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Bruce Tsai, please provide the email address so I can check it. Send it to Community.support@ringcentral.com.

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