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Cannot make outgoing calls on LAN and WAN but can call using data

Tags: errors

May 11, 2023 at 6:27am • 2 replies • 1 likes

Bradford Datanagan

the dial button is gray and the error is- Sorry, something is wrong on our end, so calling is temporarily unavailable. Please try again later. been using wifi and lan connection but can't make outgoing calls. I can make calls using data connection on my mac and windows and can also make calls on mobile ios app using wifi. please help. Thanks!

Katherine Kivela on Nov 1, 2023 at 6:47am • 0 likes

Same issue - works outside of our network. In network, getting this error on RC app. Sorry something is wrong on our end, So calling is temporarily unavailable. Please try again later

Christel Trulson on Jun 16, 2023 at 9:47am • 0 likes

I have an agent with the same problem. She was fine on an old laptop but they gave her a new laptop and it does not work. I deauthorized that old laptop but even when she signs in , still comes up with that error message. The IT in her building say that nothing is blocking the app.

Mary-Community_Moderator on Jun 20, 2023 at 8:16am • 0 likes

Hi @Christel Trulson is this still an ongoing issue?

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