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Have a number that goes to Vmail will not ring

Tags: phone not ringing

May 12, 2023 at 9:13am • 2 replies • 0 likes

John Baker

Have a number goes straight to VM. have turned off voice mail. We see the call as missed. Admin portal shows user as "offline" however user is logged in. calls appear on desktop app as missed. Test works , forwarding the number works. just wont ring desktop app. have checked all schedule and vm settings... Thank you

Mary-Community_Moderator on May 12, 2023 at 11:23am • 0 likes

Hi John, we appreciate you for troubleshooting prior to reporting. Please submit a ticket with Tech Support to check other settings that may have caused the issue.
https://support.ringcentral.com/new-case.html

1 Answer

John Baker answered on May 12, 2023 at 11:30am

Thank you. I resolved this by applying another "Template" to the user. That seemed to do the trick. Hope this helps anyone else with this issue. Regards John

Mary-Community_Moderator on May 12, 2023 at 11:34am • 0 likes

Glad to know it's working now. Thanks for sharing the resolution, too!

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