question

James Gutherson avatar image
James Gutherson asked mary-community-moderator commented

Agent's call queue status not updating

One of our agents is not appearing as available in any of her call queues. She has her availability set correctly and has set herself as able to take queue calls, but none of the queues she is a member off show her as available

call queues
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hello James, may I have the extension number so that I can check?

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