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Question

Incoming call / open chrome / search CRM

  • July 29, 2018
  • 8 replies
  • 1188 views
S
The First Step

Hey! My name is Shane! I've been needing help setting up my RingCentral desktop app (Mac) to open Chrome and then search my CRM for the number calling. Using the "execute commend" under settings in RingCentral desktop (Mac) I can get it to open Chrome using the following command:


open "/Applications/Google Chrome.app"


And I can successfully open my CRM (HubSpot) and search my contacts for the caller number using this command:


https://app.hubspot.com/contacts/4253985/contacts/list/view/all/?query=%P


But I cannot do both. What I need to do is combined these two commands into one, but I do not know how to do that. Can anyone help me? Thank you so much!

8 replies

S
The First Step
  • saadet.swiftThe First Step
  • The First Step
  • July 30, 2018
Hey Shane! I'm going to move your question over to our Developers Community. They may be able to better assist you :)
B
The First Step
  • bjsvecThe First Step
  • The First Step
  • July 30, 2018
Shane, this may help with some command line switches you can try: https://community.ringcentral.com/ringcentral/topics/open-specific-app-and-pass-it-a-url-on-incoming...
S
The First Step
  • shane-rhodenThe First Step
  • Author
  • The First Step
  • July 31, 2018
Hey Brandon,

I've actually already read this article. Rather it's not working or I'm not doing something right. Can someone help me combining those two commands?

Thank you so much!

Shane
S
The First Step
  • shane-rhodenThe First Step
  • Author
  • The First Step
  • July 31, 2018
Thank you so much! I appreciate you!
S
The First Step
  • shane-rhodenThe First Step
  • Author
  • The First Step
  • July 31, 2018
Brandon! Thank you SO SO SO much! It worked! I've been trying to figure that out for weeks. You are awesome! Is there anything I can do  to show my gradiude?
B
The First Step
  • bjsvecThe First Step
  • The First Step
  • July 31, 2018
No worries.  I am glad to hear it worked. Enjoy.
S
The First Step
  • shane-rhodenThe First Step
  • Author
  • The First Step
  • August 1, 2018
Hey Brandon! I have a question. I'm using the code you sent me. It is working, but I'm having a small error. When the call comes in, it opens two browser windows in Chrome for the one call. It did this before with my old code as well. Any idea how to fix this? Thank you so much!
S
The First Step
  • shane-rhodenThe First Step
  • Author
  • The First Step
  • August 2, 2018
Here is the strange part, when I click the test button it doesnt open two tabs. It only does it when I receive a call. Maybe its my call que settings? What are you thoughts?
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