Poly c60 RC firmware update broke the display functionality..
Jun 7, 2023 at 8:34am • 2 replies • 1 likes
PRamirez
Hello all
We are having an issue with Poly c60 after an apparent recent Ringcentral firmware update where the bottom action bar is covering the Dialpad icon preventing the user from dialing anywhere, is there a display setting that I'm missing?
on Jun 29, 2023 at 10:03am • 0 likes
Having the same issue here
on Jun 7, 2023 at 1:30pm • 0 likes
Hi Patricio! Have you tried rebooting the phone?
on Jun 7, 2023 at 1:35pm • 1 likes
Hi Mary,
Yes, we rebooted, and did factory reset on the 2 Poly C60 affected by this issue, after factory reset all icons are correctly placed this happens only when the phones are provisioned with Ringcentral that the phones received the latest RingCentral firmware.
on Jun 8, 2023 at 7:18am • -1 likes
Do you still need help with this?
on Jun 9, 2023 at 7:36am • 0 likes
RingCentral: Are you aware of this issue? Is there something that can be done?
on Jun 8, 2023 at 2:53pm • 0 likes
We are also having this issue with our C60. Is there any update on this? I am going to try to roll back the firmware, but I'm assuming RC will push out the new one as soon as it can?
on Jun 9, 2023 at 6:43am • 0 likes
Yes, user cannot use dial pad while in a call in all our Poly C60s
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