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Ullrich Schwalm avatar image
Ullrich Schwalm asked mary-community-moderator commented

Unify Office Desktop App - Poly Plantronics Voyager 5200 with BT 700 bug

Sometimes the callee doesn't hear me but I can hear him. Win11, Plantronics Hub 3.25.0 Build 37131. Sometimes it helps to change the settings from "Default - Headset..." to "Headset..." and vice versa but not always. Any idea?

call handlingbug
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Ullrich Schwalm, I recommend submitting a ticket so Tech Support can check your headset and app.

Open a case at https://support.ringcentral.com/new-case.html.

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