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Recipient not receiving full text message - only receive 153 characters of text message

Tags: sms and text messaging, sending sms, sdk

Jun 20, 2023 at 11:20pm • 1 replies • 0 likes

Andrew Miller

I am using NodeJS Ring Central SDK to send text messages.

I am sending 202 characters long message to the recipient but the recipient receives only 153 characters of text messages instead of receiving the full-text message.

After sending a message in the app.ringcentral.com portal text history shows a error with the text "Message not sent".

How can I solve this issue?

1 Answer

Phong Vu answered on Jun 21, 2023 at 7:33am

Some carrier does not support text message concatenation. When your text message is longer than 160 chars, we send the message in segments, each segment length is 153 chars.

You can verify this by sending the same message to different phone numbers, or send from your own mobile phone number.

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