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Molly Durham avatar image
Molly Durham asked mary-community-moderator commented

Outlook RingCentral not importing contacts

The Outlook plug-in is not allowing me to type an Outlook contact name that brings up a phone number. When I type a phone number, it doesn't link to its Outlook contact. When I go into the Outlook contact, it doesn't give me any option to use SMS or call using RingCentral. I am able to call out and receive calls and texts.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Molly, please submit a Support Ticket to further check this problem. Go to https://support.ringcentral.com/new-case.html.

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