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Unable to submit a support case

Tags: web case

Jul 24, 2023 at 10:48am • 4 replies • 1 likes

Danial Tejada

After I fill out the fields for a support case, I get a Something went wrong. Please reload the page or try again later error, when I try to submit.

Tried with Firefox and with Chrome. Tried 5 days ago and tried again today.

john-oliphant on Feb 13, 2024 at 7:15am • 1 likes

I've been seeing this for a few weeks. Sometimes it takes four or five tries to get the ticket submitted. I mainly use Edge, but it does the same with Chrome. Eventually....the ticket does submit.

Mary-Community_Moderator on Feb 13, 2024 at 8:52am • 1 likes

Thanks @john-oliphant, if you encounter this issue again, please let me know.

Timothy Jablonski on Feb 9, 2024 at 6:21am • 0 likes

Has this issue been resolved for you and if so how was it resolved.

Mary-Community_Moderator on Feb 9, 2024 at 10:25am • 0 likes

Hi @Timothy Jablonski, please try to clear cache and cookies, close all your browsers, and try again. If it still doesn't work, please let me know.

Mary-Community_Moderator on Jul 25, 2023 at 2:46pm • 0 likes

Hello Danial,

I will report this issue that you're experiencing. For the mean time, I can submit a ticket for you. May I know what is your main concern?

1 Answer

Pete Ingaunis answered on Feb 21, 2024 at 3:18pm

This is still happening to me. I have had a case open for weeks looking for a resolution. I have tried with Firefox, Chrome, Edge, Incognito mode, and other computers. I have pulled HAR Logs and screenshots and the issue persists. When you look in the console under Developer Tools in Chrome I'm getting this error:

js-legacy.min.35199e8b2d8faa8a2a9df3ab227e7446.js:1 Case Creation - Form submission bad response - Error: /services/salesforce/user/case/create.servlet - Failed to create a new case via Salesforce API call. Error occurred during response processing.

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