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Voicemail PIN Not Working on Desk Phone

Tags: voicemail pin

Aug 25, 2023 at 9:06am • 2 replies • 0 likes

Jessamy Nickel

The Voicemail PIN is not working on a couple users' desk phones. They are on Polycom VVX450 devices. The PIN has been tested immediately after changing it, a couple hours after, and a day later and there's still no access to voicemails. They can still be checked on the computer app, but some users are not utilizing the computer app and require access through desk phones.

Phones have been rebooted after the PIN change to no avail.

Any advice?

Mary-Community_Moderator on Aug 28, 2023 at 9:04am • 0 likes

Hey Jessamy, it looks like you already have an ongoing case with Tech Support for a separate issue. You might want to bring up this concern with them as well.

Phong Vu on Aug 25, 2023 at 11:11am • 0 likes

This is not a type of developer's question. I will move it to the User community. Next time please post this type of question to the User community.

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