question

daniel-ferrara2722 avatar image
daniel-ferrara2722 asked jeffrey-burg7700 commented

Forward Calls to Answering Service during normal business hours when no queue members answers

Forward Calls to Answering Service during normal business hours when no queue members answers

call forwarding
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1 Answer

bjsvec avatar image
bjsvec answered jeffrey-burg7700 commented
I didn't try this, but here is an idea:

- Make a virtual extension and set it to forward to the answering service
- Make a new call queue with a single member being that extension
- Enable queue overflow from your call queue to this new call queue.

Seems it might do what you need.  Good luck.
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I don't see any option for Call Queue overflow. Where is this setting? I can't find any reference to it in the knowledge base.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys