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khuzaima-hussain11343 avatar image
khuzaima-hussain11343 asked Phong Vu answered

Abandon statistic on Dashboard

An important metric monitored by my customers' is the 'number of abandons' per day. Is there a way to view the "total number of abandons" or "the abandon %" for a skill on the DASHBOARD?


the SLA widget factors abandons AND calls not handled in a specific time frame. I'm looking for ONLY the abandon number of %.


thx


kh

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1 Answer

Phong Vu avatar image
Phong Vu answered
Can you give more details of the problem? The DASHBOARD of what service? Is this RingCentral production service or the sandbox environment or something else?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys