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Abandon statistic on Dashboard

Tags: app administration

Aug 15, 2018 at 2:37pm • 1 replies • 0 likes

khuzaima-hussain

An important metric monitored by my customers' is the 'number of abandons' per day. Is there a way to view the "total number of abandons" or "the abandon %" for a skill on the DASHBOARD?

the SLA widget factors abandons AND calls not handled in a specific time frame. I'm looking for ONLY the abandon number of %.

thx

1 Answer

Phong Vu answered on Aug 16, 2018 at 8:17am

Can you give more details of the problem? The DASHBOARD of what service? Is this RingCentral production service or the sandbox environment or something else?

+ Phong

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